We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be eligible for an exchange of the product or a store credit.

Return by mail
To start a return, you can contact us at zumapreciousgems@gmail.com and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund credit in the amount you paid for the item. If your return is accepted, we’ll send you a return authorization #, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers will be responsible for all the shipping of the returned merchandise.

Exceptions / non-returnable items
Personalized special orders may not be returned nor exchanged.
Unfortunately, we cannot accept returns on final sale items or gift cards.

Shipping Charges are non-refundable for all returned or exchanged items.